FAQ
joya9bd FAQ — Deposits to Cricket Betting
From opening an account at joya9bd to depositing money, using bonuses, playing safely and cricket betting — answers to the questions you are likely to have on every topic are provided here in plain English. Browse the sections below and find your question.
120%
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৳100
Minimum Deposit
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Table of Contents
Deposits
The most frequently asked questions about depositing at joya9bd are here. Read these answers before depositing via bKash, Nagad, Rocket or Upay.
The minimum deposit at joya9bd is ৳100, and this applies to every payment method — bKash, Nagad, Rocket, Upay and bank transfer alike. That means you can start playing slot games or live casino with just one hundred taka. The low entry amount makes it convenient for new players with a small budget.
Deposits are normally credited instantly. If the balance does not update within a few minutes, contact joya9bd live chat support with the transaction ID or a screenshot of your payment. Make sure you used the correct account number and reference when sending the money — incorrect details can delay the transaction.
Log in to your joya9bd account and go to the deposit section. Select Nagad, enter the amount, and send money to the Nagad number shown on screen. Using the correct reference number at the time of payment is important. You can do this through the Nagad app or via USSD. The minimum amount is ৳100.
After logging in to joya9bd, go to the deposit page and select bKash. Send money from your bKash app to the number shown. Once the transaction is complete, enter the reference number in the form and confirm. If done correctly, the balance will be updated within a few minutes.
joya9bd does not deduct any extra charge on deposits. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply a small send money fee according to their own policy — that is the provider's charge and outside joya9bd's control. The same applies to bank transfers.
Bonuses and Offers
How joya9bd's welcome bonus works, what wagering means, and whether a bonus can be cancelled — this section answers those questions. Read all of it before claiming a bonus.
joya9bd's 120% welcome bonus is available only once, on the first deposit of each account. For example, depositing ৳1,000 adds ৳1,200 in bonus, making the total balance ৳2,200. The same person cannot open multiple accounts to claim the bonus — this is against the Terms and Conditions.
Many players claim a bonus and then feel uncomfortable when they see the wagering requirement at withdrawal time. While cancelling a bonus is possible, any winnings earned from that bonus will also be forfeited. So make your decision before claiming — only take joya9bd's 15× wagering bonus if you are able to meet the requirement. Contact live chat for more details.
joya9bd bonuses are valid for a set period of time. If the wagering requirement is not met within that period, the bonus may expire. For accurate validity information, read the applicable terms carefully when you receive the bonus, or ask the support team.
Slot games generally contribute the most towards wagering. Live casino games (baccarat, roulette) and sports betting may contribute partially. Check joya9bd's bonus terms or ask live chat support for a specific list of game contributions. Note that for the 120% bonus, the 15× wagering applies only to the bonus amount.
Open a new account and activate the bonus offer when making your first deposit. Depositing ৳1,000 gives you ৳1,200 in bonus — total balance ৳2,200, wagering requirement ৳1,200 × 15 = ৳18,000. The maximum bonus is ৳8,000 (deposit ৳13,400 to receive ৳8,000 bonus, total balance ৳21,400, wagering ৳8,000 × 15 = ৳1,20,000). This is a 120% bonus — maximum ৳8,000.
Stay Safe
Knowing this information is important to protect yourself from fraud while playing online. Read the questions below to keep your account and money secure.
Fraudsters often create fake sites that look like joya9bd. Check that the URL in your browser matches the real site. If a site promises unusually large bonuses or "free money", or if a link arrives through a suspicious WhatsApp or Facebook group, it is likely fake. Always go to the site by typing the address directly into your browser.
Yes. joya9bd uses SSL encryption, which keeps your login details, payment data and personal information secure. If you see a padlock icon in your browser's address bar, the connection is safe. The Privacy Policy explains in detail how your information is collected and protected.
Never. No joya9bd staff member will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for such information — by phone, chat or message — it is definitely a scam. Sharing this information puts your account and mobile banking at risk. If you are suspicious, report it to joya9bd support immediately.
A strong password should be at least 8–12 characters long and include uppercase and lowercase letters, numbers and special characters (such as @, #, $). Do not use a password at joya9bd that you use on any other site. Using your date of birth or phone number as a password is risky.
Contact joya9bd's 24/7 live chat as quickly as possible and report the issue. Change your password immediately. If you shared any mobile banking details, change those as well. You can find more advice on account security on the Responsible Gaming page.
Withdrawal Questions
Find out about withdrawal rules, processing times, minimum amounts and the conditions for withdrawing winnings earned from a bonus at joya9bd.
No, winnings from a bonus cannot be withdrawn directly. The wagering requirement must be completed first. For joya9bd's 120% bonus, you must wager 15 times the bonus amount — after that, winnings can be withdrawn. Example: if you receive a ৳1,200 bonus, you need to complete ৳18,000 in wagering.
Withdrawals are normally completed within 10 to 45 minutes. However, the verification process, network issues or a high volume of requests can occasionally cause a slight delay. If more than 45 minutes have passed, contact joya9bd live chat support with your transaction details.
The minimum withdrawal at joya9bd is ৳1,000. Requests below this amount cannot be submitted. The same minimum applies across all payment methods — bKash, Nagad, Rocket, Upay and bank transfer.
Yes, joya9bd's withdrawal process runs 24 hours a day, 7 days a week. Requests can be submitted at night, on public holidays or on Fridays and are generally completed within 10–45 minutes. Bank transfers may be affected by the bank's own working hours.
bKash withdrawals are usually completed within 10 to 45 minutes. The same timeframe applies to Nagad, Rocket and Upay. When submitting a withdrawal request, make sure your bKash number is correctly linked to your account, otherwise the process may be delayed.
BPL and International Matches
This section covers the questions Bangladeshi players ask most about cricket betting on joya9bd. Learn about BPL, the T20 World Cup and live betting.
Match Winner (which team will win), Top Batsman, Top Bowler, Total Runs Over/Under and Over of First Wicket — these are the most popular cricket markets on joya9bd. These markets see the highest betting activity in BPL and international T20 matches. You can find a detailed list of markets in the Cricket Betting Guide.
If a match is abandoned or has no result due to rain or any other reason, the bet amount is generally refunded (voided) — though this depends on the rules of the specific market. If a result is declared via the DLS method, most markets are settled using that as the final result. Check joya9bd's betting rules for specific conditions.
Yes, the betting process is the same on joya9bd for BPL and ICC international matches such as the T20 World Cup and Bangladesh Tigers bilateral series. Both pre-match markets before the game starts and live markets during the game are available.
In live betting, markets change in real time while the match is in progress. Odds update after every wicket, four or six. Decisions must be made quickly as markets can close at any moment. You can see live odds for all ongoing matches in joya9bd's in-play section.
Decimal odds of 2.00 mean you get a total of ৳2 back for every ৳1 wagered (৳1 stake + ৳1 profit). Example: in a cricket match, Team A has odds of 1.80 and Team B has odds of 2.00. If you place ৳500 on Team B and Team B wins, you receive ৳1,000 (৳500 profit); if Team A wins, you lose the full ৳500. These are example calculations only — live odds change constantly.
Need more help?
If you have any questions beyond the ones above, joya9bd's support team is always here for you. Help is available in both Bengali and English.
24/7 Live Chat
Click the live chat button at the bottom right corner of any page on the site. You'll get an immediate response for any issue.
Click the live chat button at the bottom right corner of any page on the site. You'll get an immediate response for any issue.
Email Support
For detailed issues, write to us at: [email protected]
For detailed issues, write to us at: [email protected]
Support is available 24 hours a day, 7 days a week. For users aged 21 and above only.