joya9bd Privacy Policy

joya9bd is an online entertainment and betting platform serving users based in Bangladesh. This privacy policy ("Policy") applies to the joya9bd website and all services connected to it. By registering on the platform or using any of its services, you are considered to have agreed to the terms set out in this policy.

This policy is an integral part of our Terms and Conditions. If there is any inconsistency between the two documents on any matter, this privacy policy will prevail. joya9bd reserves the right to modify this policy at any time and will endeavour to notify users of significant changes.

joya9bd collects user information in various ways. The information collected falls mainly into two categories:

2.1 Information Provided Directly

Information you provide directly during registration, verification, or account management:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account information
• Bank account details (for withdrawals)

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session activity — which pages were visited and how long was spent on them
• Information collected through cookies and similar technologies
• Logs related to betting history and gaming activity

joya9bd uses your personal information for the following specific purposes only and for no other use:

1. Account management: Completing the registration process, verifying identity, and keeping accounts secure.
2. Financial transactions: Processing deposits and withdrawals and ensuring transaction security.
3. Fraud prevention: Detecting suspicious activity and preventing multiple accounts or unauthorised access.
4. Service improvement: Analysing platform performance and improving the user experience.
5. Communication: Sending important updates, security alerts, and account-related information.
6. Customer support: Using necessary information to provide assistance via live chat or email.
7. Responsible gaming: Monitoring playing patterns to identify potential risks and taking precautionary measures where necessary.

Your prior consent is required before your information is used for marketing messages. You may withdraw this consent at any time.

joya9bd uses cookies to operate the platform properly and to improve the user experience.

4.1 Types of Cookies

• Essential cookies: These cookies are necessary for maintaining login sessions and verifying security tokens. Disabling them will prevent the platform from functioning properly.
• Analytical cookies: Used to understand which sections are used most. This information is aggregated and kept anonymous.
• Preference cookies: For remembering personal preferences such as language selection and display settings.

4.2 Cookie Control

You have control over accepting or rejecting cookies from your browser settings. However, disabling essential cookies will prevent access to many features of the platform.

joya9bd takes industry-standard technical and operational measures to ensure the security of your personal information.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Use of TLS protocol for data transmission
• OTP verification system for account access
• Regular security audits and system updates

5.2 Data Retention Period

All necessary information is retained for as long as your account remains active. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted.

joya9bd does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Game providers: Limited information may be provided to platforms such as Pragmatic Play, Evolution, PG Soft, and JILI for the purpose of operating games.
• Technology service providers: Technology companies that assist in operating the platform, who work under strict confidentiality agreements.
• Legal obligations: Information may be provided to the relevant authorities in response to a valid legal directive or court order.

All third parties are required to comply with joya9bd's privacy standards and may only use the information for specified purposes.

Every user registered with joya9bd has the following rights regarding their own information:

7.1 Right to Access Information

You may access your account at any time to view the information we hold about you. You may contact our customer support team for more detailed information.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request a correction. Additional verification may be required for changes to information related to identity verification.

7.3 Right to Close Your Account

You may request to close your account at any time. The account will be closed after any pending transactions have been settled. Certain information may remain stored for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may inform customer support at any time. However, important account-related messages will continue to be sent.

joya9bd is intended for users aged 21 or older only. We never knowingly collect information from minors. Age verification steps are in place during registration, and if a minor's information is found on any account, it is closed immediately. Our Responsible Gaming Policy contains further details on this matter.

For the purposes of operating the platform, some information may be stored or processed on servers outside Bangladesh. In such cases, joya9bd ensures that appropriate safeguards are maintained during the transfer of information and that adequate data protection frameworks exist in the destination country.

We have data processing agreements with all international partners that ensure the protection of your information.

joya9bd reserves the right to modify or update this privacy policy at any time. In the event of significant changes, a notice will be posted on the platform and an effort will be made to inform users by email. It is recommended that you check this page regularly.

10.1 How to Contact Us

If you have any questions or concerns about this privacy policy, please contact our customer support team. Our service is available in both Bengali and English, seven days a week, twenty-four hours a day:

• Live Chat — log in to the platform and chat directly
• Email: [email protected]

Visit our About Us page to learn more about us. You can also visit the FAQ section for answers to common questions.